[CAT] Scratching Post

I've been struggling with my Harmony remote for a while now, the charging has been erratic, often when I put it down on the craddle it doesn't charge well, or even worse not at all... plus it won't hold a charge... so today I noticed the battery compartment was protruding... I opened it and noticed that the battery had swollen. Quite a bit... on their website they say it'll do that, but to the point where the battery compartment cannot close, I don't think so... so I'm trolling their support site looking for the email of customer support (although it's been more than a year that I've had it I'm afraid....). Find the page... and what do I read?? You've got to be kidding me! That's the most ridiculous thing I've ever read...

Logitech will be transitioning our customer support e-mail system.
During this period, e-mail support will only be available during the following hours.

E-mail hours of operation:
Monday - Friday: 12am - 6am and 6pm -12pm PST
Saturday - Sunday: 12am - 7am and 7pm -12pm PST

Please note that e-mails sent outside these hours will not be received by Logitech and will not be replied to.

Holding the email in the box until the morning was not an option??? WTF????

Why would you have email support closed from 6am to 6pm?

That is a bit shit.

Yeah, I only read the hours this morning, it makes no sense... open during the night on pacific time... then in the evenings... what the hell??

Anyway, I emailed them, we'll see what they say. Check out my bulge! In the meantime I guess I'll have to pull out the old remotes...

Their support desk is in India.

Some people...even nice ones like Choders...and technology.

Replace the goddam thing with a wired mouse.
Tech products are researched and spewed out from far east factories, quicker than you can say
" Qualitytestingdocumentationdepartment ". GL HF.

Hum... we're talking about a universal remote here, not a mouse...

Perhaps you will find a wired mouse more useful anyways. :-)

It'll have to be pretty cool to work with both TV and VCR!

... not. They shipped me (for free) a replacement battery on Friday.

Hmmm....wonder if there's a recall going on....